Lincoln Nautilus: Information and Entertainment System - General Information - Vehicles With: SYNC 4 / Information and Entertainment System. Diagnosis and Testing
Lincoln Nautilus 2018-2024 Service Manual / Electrical / Information and Entertainment Systems / Information and Entertainment System - General Information - Vehicles With: SYNC 4 / Information and Entertainment System. Diagnosis and Testing
Diagnostic Trouble Code (DTC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Module | DTC | Description | Action |
|---|---|---|---|
| ACM | B150C:55 | Automobile Audio Bus (A2B) Node 1: Not Configured | GO to Pinpoint Test C |
| ACM | B150C:87 | Automobile Audio Bus (A2B) Node 1: Missing Message | GO to Pinpoint Test C |
| ACM | B150C:8F | Automobile Audio Bus (A2B) Node 1: Erratic | GO to Pinpoint Test C |
| ACM | B1511:01 | Automobile Audio Bus (A2B) Master Node: General Electrical Failure | GO to Pinpoint Test C |
| ACM | B1511:11 | Automobile Audio Bus (A2B) Master Node: Circuit Short To Ground | GO to Pinpoint Test C |
| ACM | B1511:12 | Automobile Audio Bus (A2B) Master Node: Circuit Short To Battery | GO to Pinpoint Test C |
| ACM | B1511:13 | Automobile Audio Bus (A2B) Master Node: Circuit Open | GO to Pinpoint Test C |
| ACM | B1511:95 | Automobile Audio Bus (A2B) Master Node: Incorrect Assembly | GO to Pinpoint Test C |
| ACM | B1A01:01 | Speaker #1: General Electrical Failure | GO to Pinpoint Test F |
| ACM | B1A01:11 | Speaker #1: Circuit Short To Ground | GO to Pinpoint Test F |
| ACM | B1A01:12 | Speaker #1: Circuit Short To Battery | GO to Pinpoint Test F |
| ACM | B1A01:13 | Speaker #1: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A02:01 | Speaker #2: General Electrical Failure | GO to Pinpoint Test F |
| ACM | B1A02:11 | Speaker #2: Circuit Short To Ground | GO to Pinpoint Test F |
| ACM | B1A02:12 | Speaker #2: Circuit Short To Battery | GO to Pinpoint Test F |
| ACM | B1A02:13 | Speaker #2: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A03:01 | Speaker #3: General Electrical Failure | GO to Pinpoint Test F |
| ACM | B1A03:11 | Speaker #3: Circuit Short To Ground | GO to Pinpoint Test F |
| ACM | B1A03:12 | Speaker #3: Circuit Short To Battery | GO to Pinpoint Test F |
| ACM | B1A03:13 | Speaker #3: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A04:01 | Speaker #4: General Electrical Failure | GO to Pinpoint Test F |
| ACM | B1A04:11 | Speaker #4: Circuit Short To Ground | GO to Pinpoint Test F |
| ACM | B1A04:12 | Speaker #4: Circuit Short To Battery | GO to Pinpoint Test F |
| ACM | B1A04:13 | Speaker #4: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A05:02 | Speaker #5: General Signal Failure | GO to Pinpoint Test G |
| ACM | B1A06:01 | Speaker #6: General Electrical Failure | GO to Pinpoint Test F |
| ACM | B1A06:11 | Speaker #6: Circuit Short To Ground | GO to Pinpoint Test F |
| ACM | B1A06:12 | Speaker #6: Circuit Short To Battery | GO to Pinpoint Test F |
| ACM | B1A06:13 | Speaker #6: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A89:11 | Satellite Antenna: Circuit Short To Ground | GO to Pinpoint Test B |
| ACM | B1A89:13 | Satellite Antenna: Circuit Open | GO to Pinpoint Test B |
| ACM | U0100:00 | Lost Communication With ECM/PCM 'A': No Sub Type Information | GO to Pinpoint Test Y |
| ACM | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| ACM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AC |
| ACM | U0237:00 | Lost Communication With Digital Audio Control Module 'C': No Sub Type Information | GO to Pinpoint Test AE |
| ACM | U0238:00 | Lost Communication With Digital Audio Control Module 'D': No Sub Type Information | GO to Pinpoint Test AF |
| ACM | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AG |
| ACM | U0256:00 | Lost Communication With Front Controls Interface Module 'A': No Sub Type Information | GO to Pinpoint Test AH |
| ACM | U201A:51 | Control Module Main Calibration Data: Not Programmed | GO to Pinpoint Test AM |
| ACM | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AM |
| ACM | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AM |
| ACM | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AN |
| ACM | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AN |
| ACM | U3000:96 | Control Module: Component Internal Failure | GO to Pinpoint Test AN |
| ACM | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AI |
| ACM | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AJ |
| APIM | B108E:01 | Display: General Electrical Failure | GO to Pinpoint Test L |
| APIM | B108E:02 | Display: General Signal Failure | GO to Pinpoint Test L |
| APIM | B108E:4A | Display: Incorrect Component Installed | GO to Pinpoint Test L |
| APIM | B108E:4B | Display: Over Temperature | GO to Pinpoint Test L |
| APIM | B108E:63 | Display: Circuit/Component Protection Time-Out | GO to Pinpoint Test L |
| APIM | B108E:87 | Display: Missing Message | GO to Pinpoint Test L |
| APIM | B119F:01 | GPS Antenna: General Electrical Failure | GO to Pinpoint Test S |
| APIM | B119F:13 | GPS Antenna: Circuit Open | GO to Pinpoint Test S |
| APIM | B1252:11 | USB Port: Circuit Short To Ground | GO to Pinpoint Test P |
| APIM | B1252:13 | USB Port: Circuit Open | GO to Pinpoint Test P |
| APIM | B14FD:11 | External Media Control Connectivity: Circuit Short To Ground | GO to Pinpoint Test P |
| APIM | B156D:54 | TCU Customer Connectivity Settings Synchronization With HMI: Missing Calibration | GO to Pinpoint Test AS |
| APIM | B156D:89 | TCU Customer Connectivity Settings Synchronization With HMI: Data Transfer Failure | GO to Pinpoint Test AS |
| APIM | B15EB:57 | Consumer Apps: Invalid/Incompatible Software Component | GO to Pinpoint Test AS |
| APIM | B1D79:11 | Microphone Input: Circuit Short To Ground | GO to Pinpoint Test N |
| APIM | B1D79:12 | Microphone Input: Circuit Short To Battery | GO to Pinpoint Test N |
| APIM | B1D79:13 | Microphone Input: Circuit Open | GO to Pinpoint Test N |
| APIM | U0100:00 | Lost Communication With ECM/PCM 'A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0121:00 | Lost Communication With Anti-Lock Brake System (ABS) Control Module 'A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0121:55 | Lost Communication With Anti-Lock Brake System (ABS) Control Module 'A': Not Configured | GO to Pinpoint Test AS |
| APIM | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0151:00 | Lost Communication With Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0159:00 | Lost Communication With Parking Assist Control Module 'A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0162:00 | Lost Communication With Navigation Display Module: No Sub Type Information | GO to Pinpoint Test L |
| APIM | U0184:00 | Lost Communication With Radio: No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0198:00 | Lost Communication With Telematic Control Module 'A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0208:00 | Lost Communication With 'Seat Control Module A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0209:00 | Lost Communication With 'Seat Control Module B': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U020C:00 | Lost Communication with Wireless Accessory Charging Module 'A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0212:00 | Lost Communication With Steering Column Control Module: No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0214:00 | Lost Communication With Remote Function Actuation Module: No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0232:00 | Lost Communication With Side Obstacle Detection Control Module 'A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0233:00 | Lost Communication With Side Obstacle Detection Control Module 'B': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0238:00 | Lost Communication With Digital Audio Control Module 'D': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U023B:00 | Lost Communication With Image Processing Module B: No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U024B:00 | Lost Communication with Seat Control Module 'G': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U024C:00 | Lost Communication with Seat Control Module 'H': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0256:00 | Lost Communication With Front Controls Interface Module 'A': No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U0415:00 | Invalid Data Received from Anti-Lock Brake System (ABS) Control Module 'A': No Sub Type Information | GO to Pinpoint Test AR |
| APIM | U0415:94 | Invalid Data Received from Anti-Lock Brake System (ABS) Control Module 'A': Unexpected Operation | GO to Pinpoint Test AR |
| APIM | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AR |
| APIM | U0452:00 | Invalid Data Received From Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AR |
| APIM | U1A00:87 | Private Communication Network: Missing Message | GO to Pinpoint Test B |
| APIM | U2017:45 | Control Module Software #2: Program Memory Failure | GO to Pinpoint Test AS |
| APIM | U2017:51 | Control Module Software #2: Not Programmed | GO to Pinpoint Test AS |
| APIM | U2017:52 | Control Module Software #2: Not Activated | GO to Pinpoint Test AS |
| APIM | U2017:54 | Control Module Software #2: Missing Calibration | GO to Pinpoint Test AS |
| APIM | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AS |
| APIM | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AS |
| APIM | U3000:04 | Control Module: System Internal Failures | GO to Pinpoint Test AT |
| APIM | U3000:05 | Control Module: System Programming Failures | GO to Pinpoint Test AT |
| APIM | U3000:09 | Control Module: Component Failures | GO to Pinpoint Test AT |
| APIM | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AT |
| APIM | U3000:43 | Control Module: Special Memory Failure | GO to Pinpoint Test AT |
| APIM | U3000:57 | Control Module: Invalid/Incompatible Software Component | GO to Pinpoint Test AS |
| APIM | U3000:88 | Control Module: Bus Off | GO to Pinpoint Test AQ |
| APIM | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AI |
| APIM | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AJ |
| DACMC | B116A:01 | Handset Microphone: General Electrical Failure | GO to Pinpoint Test X |
| DACMC | B117A:01 | Backup Microphone: General Electrical Failure | GO to Pinpoint Test X |
| DACMC | B13F5:01 | Microphone 3: General Electrical Failure | GO to Pinpoint Test X |
| DACMC | U0100:00 | Lost Communication With ECM/PCM 'A': No Sub Type Information | GO to Pinpoint Test Y |
| DACMC | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| DACMC | U2024:00 | Control Module Cal-Config Data: No Sub Type Information | GO to Pinpoint Test AM |
| DACMC | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AM |
| DACMC | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AM |
| DACMC | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AN |
| DACMC | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AN |
| DACMC | U3000:92 | Control Module: Performance Or Incorrect Operation | GO to Pinpoint Test AN |
| DACMC | U3000:94 | Control Module: Unexpected Operation | GO to Pinpoint Test AN |
| DACMC | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AI |
| DACMC | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AJ |
| DSP | B128A:01 | Speaker #13: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B128A:11 | Speaker #13: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B128A:12 | Speaker #13: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B128A:13 | Speaker #13: Circuit Open | GO to Pinpoint Test I |
| DSP | B128B:01 | Speaker #14: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B128B:11 | Speaker #14: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B128B:12 | Speaker #14: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B128B:13 | Speaker #14: Circuit Open | GO to Pinpoint Test I |
| DSP | B128C:01 | Speaker #15: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B128C:11 | Speaker #15: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B128C:12 | Speaker #15: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B128C:13 | Speaker #15: Circuit Open | GO to Pinpoint Test I |
| DSP | B128D:01 | Speaker #16: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B128D:11 | Speaker #16: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B128D:12 | Speaker #16: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B128D:13 | Speaker #16: Circuit Open | GO to Pinpoint Test I |
| DSP | B128E:01 | Speaker #17: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B128E:11 | Speaker #17: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B128E:12 | Speaker #17: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B128E:13 | Speaker #17: Circuit Open | GO to Pinpoint Test I |
| DSP | B128F:01 | Speaker #18: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B128F:11 | Speaker #18: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B128F:12 | Speaker #18: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B128F:13 | Speaker #18: Circuit Open | GO to Pinpoint Test I |
| DSP | B1290:01 | Speaker #19: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1290:11 | Speaker #19: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1290:12 | Speaker #19: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1290:13 | Speaker #19: Circuit Open | GO to Pinpoint Test I |
| DSP | B1291:01 | Speaker #20: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1291:11 | Speaker #20: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1291:12 | Speaker #20: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1291:13 | Speaker #20: Circuit Open | GO to Pinpoint Test I |
| DSP | B13FB:11 | Audio Enable Line: Circuit Short To Ground | GO to Pinpoint Test C |
| DSP | B1A01:01 | Speaker #1: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A01:01 | Speaker #1: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A01:11 | Speaker #1: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A01:11 | Speaker #1: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A01:12 | Speaker #1: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A01:12 | Speaker #1: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A01:13 | Speaker #1: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A01:13 | Speaker #1: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A02:01 | Speaker #2: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A02:01 | Speaker #2: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A02:11 | Speaker #2: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A02:11 | Speaker #2: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A02:12 | Speaker #2: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A02:12 | Speaker #2: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A02:13 | Speaker #2: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A02:13 | Speaker #2: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A03:01 | Speaker #3: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A03:01 | Speaker #3: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A03:11 | Speaker #3: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A03:11 | Speaker #3: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A03:12 | Speaker #3: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A03:12 | Speaker #3: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A03:13 | Speaker #3: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A03:13 | Speaker #3: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A04:01 | Speaker #4: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A04:01 | Speaker #4: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A04:11 | Speaker #4: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A04:11 | Speaker #4: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A04:12 | Speaker #4: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A04:12 | Speaker #4: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A04:13 | Speaker #4: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A04:13 | Speaker #4: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A05:01 | Speaker #5: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A05:01 | Speaker #5: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A05:11 | Speaker #5: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A05:11 | Speaker #5: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A05:12 | Speaker #5: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A05:12 | Speaker #5: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A05:13 | Speaker #5: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A05:13 | Speaker #5: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A06:01 | Speaker #6: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A06:01 | Speaker #6: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A06:11 | Speaker #6: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A06:11 | Speaker #6: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A06:12 | Speaker #6: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A06:12 | Speaker #6: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A06:13 | Speaker #6: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A06:13 | Speaker #6: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A07:01 | Speaker #7: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A07:01 | Speaker #7: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A07:11 | Speaker #7: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A07:11 | Speaker #7: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A07:12 | Speaker #7: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A07:12 | Speaker #7: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A07:13 | Speaker #7: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A07:13 | Speaker #7: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A08:01 | Speaker #8: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A08:01 | Speaker #8: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A08:11 | Speaker #8: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A08:11 | Speaker #8: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A08:12 | Speaker #8: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A08:12 | Speaker #8: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A08:13 | Speaker #8: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A08:13 | Speaker #8: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A09:01 | Speaker #9: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A09:01 | Speaker #9: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A09:11 | Speaker #9: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A09:11 | Speaker #9: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A09:12 | Speaker #9: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A09:12 | Speaker #9: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A09:13 | Speaker #9: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A09:13 | Speaker #9: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A10:01 | Speaker #10: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A10:01 | Speaker #10: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A10:11 | Speaker #10: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A10:11 | Speaker #10: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A10:12 | Speaker #10: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A10:12 | Speaker #10: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A10:13 | Speaker #10: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A10:13 | Speaker #10: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A11:01 | Speaker #11: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A11:01 | Speaker #11: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A11:11 | Speaker #11: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A11:11 | Speaker #11: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A11:12 | Speaker #11: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A11:12 | Speaker #11: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A11:13 | Speaker #11: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A11:13 | Speaker #11: Circuit Open | GO to Pinpoint Test I |
| DSP | B1A12:01 | Speaker #12: General Electrical Failure | GO to Pinpoint Test H |
| DSP | B1A12:01 | Speaker #12: General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A12:11 | Speaker #12: Circuit Short To Ground | GO to Pinpoint Test H |
| DSP | B1A12:11 | Speaker #12: Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A12:12 | Speaker #12: Circuit Short To Battery | GO to Pinpoint Test H |
| DSP | B1A12:12 | Speaker #12: Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A12:13 | Speaker #12: Circuit Open | GO to Pinpoint Test H |
| DSP | B1A12:13 | Speaker #12: Circuit Open | GO to Pinpoint Test I |
| DSP | U0100:00 | Lost Communication With ECM/PCM 'A': No Sub Type Information | GO to Pinpoint Test Y |
| DSP | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| DSP | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AC |
| DSP | U0184:00 | Lost Communication With Radio: No Sub Type Information | GO to Pinpoint Test AD |
| DSP | U0237:00 | Lost Communication With Digital Audio Control Module 'C': No Sub Type Information | GO to Pinpoint Test AE |
| DSP | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AG |
| DSP | U0256:00 | Lost Communication With Front Controls Interface Module 'A': No Sub Type Information | GO to Pinpoint Test AH |
| DSP | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| DSP | U201A:51 | Control Module Main Calibration Data: Not Programmed | GO to Pinpoint Test AM |
| DSP | U2024:41 | Control Module Cal-Config Data: General Checksum Failure | GO to Pinpoint Test AM |
| DSP | U2024:48 | Control Module Cal-Config Data: Supervision Software Failure | GO to Pinpoint Test AM |
| DSP | U2024:51 | Control Module Cal-Config Data: Not Programmed | GO to Pinpoint Test AM |
| DSP | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AM |
| DSP | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AM |
| DSP | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AN |
| DSP | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AN |
| DSP | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AI |
| DSP | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AJ |
| FCIMB | B10B8:63 | Push Buttons: Circuit/Component Protection Time-Out | GO to Pinpoint Test AN |
| FCIMB | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| FCIMB | U0151:00 | Lost Communication With Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AB |
| FCIMB | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AG |
| FCIMB | U0422:81 | Invalid Data Received From Body Control Module: Invalid Serial Data Received | GO to Pinpoint Test AL |
| FCIMB | U0554:00 | Invalid Data Received From Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AL |
| FCIMB | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AM |
| FCIMB | U3000:49 | Control Module: Internal Electronic Failure | GO to Pinpoint Test AN |
| FCIMB | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AI |
| FCIMB | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AJ |
| SCCM | B137F:09 | Steering Wheel Left Switch Pack: Component Failures | GO to Pinpoint Test K |
| SCCM | B137F:11 | Steering Wheel Left Switch Pack: Circuit Short To Ground | GO to Pinpoint Test K |
| SCCM | B137F:17 | Steering Wheel Left Switch Pack: Circuit Voltage Above Threshold | GO to Pinpoint Test K |
| SCCM | B1380:09 | Steering Wheel Right Switch Pack: Component Failures | GO to Pinpoint Test K |
| SCCM | B1380:11 | Steering Wheel Right Switch Pack: Circuit Short To Ground | GO to Pinpoint Test K |
| SCCM | B1380:17 | Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold | GO to Pinpoint Test K |
| TCU | B116C:04 | External SIM Cable/SIM Card: System Internal Failures | GO to Pinpoint Test AN |
| TCU | B116C:57 | External SIM Cable/SIM Card: Invalid/Incompatible Software Component | GO to Pinpoint Test AN |
| TCU | B1246:11 | GSM (Group System for Mobile) Antenna: Circuit Short To Ground | GO to Pinpoint Test T |
| TCU | B1246:13 | GSM (Group System for Mobile) Antenna: Circuit Open | GO to Pinpoint Test T |
| TCU | B1D55:11 | Antenna #2: Circuit Short To Ground | GO to Pinpoint Test U |
| TCU | B1D55:13 | Antenna #2: Circuit Open | GO to Pinpoint Test U |
| TCU | U0001:09 | High Speed CAN Communication Bus: Component Failures | GO to Pinpoint Test AK |
| TCU | U0100:00 | Lost Communication With ECM/PCM 'A': No Sub Type Information | GO to Pinpoint Test Y |
| TCU | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| TCU | U0146:09 | Lost Communication With Serial Data Gateway 'A': Component Failures | GO to Pinpoint Test AA |
| TCU | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| TCU | U0554:00 | Invalid Data Received From Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AL |
| TCU | U1A01:09 | Communication Link: Component Failures | GO to Pinpoint Test AM |
| TCU | U1A01:93 | Communication Link: No Operation | GO to Pinpoint Test AN |
| TCU | U1A4B:52 | Control Module Processor B: Not Activated | GO to Pinpoint Test AN |
| TCU | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AM |
| TCU | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AM |
| TCU | U2101:56 | Control Module Configuration Incompatible: Invalid/Incompatible Configuration | GO to Pinpoint Test AM |
| TCU | U3000:04 | Control Module: System Internal Failures | GO to Pinpoint Test AO |
| TCU | U3000:09 | Control Module: Component Failures | GO to Pinpoint Test AN |
| TCU | U3000:43 | Control Module: Special Memory Failure | GO to Pinpoint Test AN |
| TCU | U3000:57 | Control Module: Invalid/Incompatible Software Component | GO to Pinpoint Test AP |
| TCU | U3000:96 | Control Module: Component Internal Failure | GO to Pinpoint Test AN |
| TCU | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AI |
| TCU | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AJ |
Symptom Charts
Symptom Chart: Radio
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| A module does not respond to the diagnostic scan tool |
REFER to: Controller Area Network (CAN) Module Communications Network (418-00A Controller Area Network (CAN) Module Communications Network, Diagnosis and Testing). |
| The AM radio is inoperative | GO to Pinpoint Test A |
| The FM radio is inoperative | GO to Pinpoint Test A |
| Poor AM reception | GO to Pinpoint Test A |
| Poor FM reception | GO to Pinpoint Test A |
| Continuous seek or scan in AM / FM mode | GO to Pinpoint Test A |
| Poor satellite radio reception | GO to Pinpoint Test B |
| SIRIUS™ on-demand streaming content does not play or is not available | GO to Pinpoint Test B |
| SIRIUS™ content pausing repeatedly | GO to Pinpoint Test B |
| Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly | GO to Pinpoint Test B |
| The satellite radio is inoperative or does not operate correctly | GO to Pinpoint Test B |
| The audio system does not operate correctly from the FCIMB | GO to Pinpoint Test J |
| One or more radio steering wheel control button is inoperative | GO to Pinpoint Test K |
| The speed compensated volume is inoperative | GO to Pinpoint Test E |
| Unable to change the audio source | GO to Pinpoint Test C |
| Audio System Off displays at regular intervals | GO to Pinpoint Test C |
Symptom Chart: Speakers and Sound Quality - 11 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| No sound from all speakers | GO to Pinpoint Test C |
| The left speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test M |
| The right speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test M |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | GO to Pinpoint Test D |
| The instrument panel center speaker is inoperative | GO to Pinpoint Test F |
| The left front door tweeter speaker is inoperative | GO to Pinpoint Test F |
| The right front door tweeter speaker is inoperative | GO to Pinpoint Test F |
| The left front door woofer speaker is inoperative | GO to Pinpoint Test F |
| The right front door woofer speaker is inoperative | GO to Pinpoint Test F |
| The left rear door tweeter speaker is inoperative | GO to Pinpoint Test F |
| The right rear door tweeter speaker is inoperative | GO to Pinpoint Test F |
| The left rear door woofer speaker is inoperative | GO to Pinpoint Test F |
| The right rear door woofer speaker is inoperative | GO to Pinpoint Test F |
| The subwoofer speaker is inoperative | GO to Pinpoint Test G |
Symptom Chart: Speakers and Sound Quality - 13 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| No sound from all speakers | GO to Pinpoint Test C |
| The left speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test M |
| The right speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test M |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | GO to Pinpoint Test D |
| The instrument panel center speaker is inoperative | GO to Pinpoint Test H |
| The left front door tweeter speaker is inoperative | GO to Pinpoint Test H |
| The right front door tweeter speaker is inoperative | GO to Pinpoint Test H |
| The left front door midrange speaker is inoperative | GO to Pinpoint Test H |
| The right front door midrange speaker is inoperative | GO to Pinpoint Test H |
| The left front door woofer speaker is inoperative | GO to Pinpoint Test H |
| The right front door woofer speaker is inoperative | GO to Pinpoint Test H |
| The left rear door tweeter speaker is inoperative | GO to Pinpoint Test H |
| The right rear door tweeter speaker is inoperative | GO to Pinpoint Test H |
| The left rear door woofer speaker is inoperative | GO to Pinpoint Test H |
| The right rear door woofer speaker is inoperative | GO to Pinpoint Test H |
| The subwoofer speaker is inoperative | GO to Pinpoint Test H |
Symptom Chart: Speakers and Sound Quality - 19 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| No sound from all speakers | GO to Pinpoint Test C |
| The left speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test M |
| The right speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test M |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | GO to Pinpoint Test D |
| The instrument panel center speaker is inoperative | GO to Pinpoint Test I |
| The left front door tweeter speaker is inoperative | GO to Pinpoint Test I |
| The right front door tweeter speaker is inoperative | GO to Pinpoint Test I |
| The left front door midrange speaker is inoperative | GO to Pinpoint Test I |
| The right front door midrange speaker is inoperative | GO to Pinpoint Test I |
| The left front door woofer speaker is inoperative | GO to Pinpoint Test I |
| The right front door woofer speaker is inoperative | GO to Pinpoint Test I |
| The left rear door tweeter speaker is inoperative | GO to Pinpoint Test I |
| The right rear door tweeter speaker is inoperative | GO to Pinpoint Test I |
| The left rear door midrange speaker is inoperative | GO to Pinpoint Test I |
| The right rear door midrange speaker is inoperative | GO to Pinpoint Test I |
| The left rear door woofer speaker is inoperative | GO to Pinpoint Test I |
| The right rear door woofer speaker is inoperative | GO to Pinpoint Test I |
| The left D-pillar speaker is inoperative | GO to Pinpoint Test I |
| The right D-pillar speaker is inoperative | GO to Pinpoint Test I |
| The subwoofer speaker is inoperative | GO to Pinpoint Test I |
Symptom Chart: Display Unit
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The display unit is blank or black | GO to Pinpoint Test L |
| The display unit is not responsive to touch | GO to Pinpoint Test L |
| The display unit is slow to respond to touch | GO to Pinpoint Test L |
| The image displayed on the display unit is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear | GO to Pinpoint Test L |
| The image on the display unit is locked or frozen | GO to Pinpoint Test L |
Symptom Chart: SYNC Features/Media/Phone
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The SYNC system does not operate correctly from the FCIMB | GO to Pinpoint Test J |
| One or more steering wheel SYNC control button is inoperative | GO to Pinpoint Test K |
| The left speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test M |
| The right speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test M |
| The SYNC system audible prompts are inoperative or do not operate correctly | GO to Pinpoint Test M |
| During a phone call, no incoming audio is heard in the vehicle | GO to Pinpoint Test M |
| Poor sound quality, distorted, or no sound while in SYNC mode | GO to Pinpoint Test M |
| Voice commands are inoperative or outgoing audio is not transmitted during a phone call | GO to Pinpoint Test N |
| The SYNC system does not respond to the wake word | GO to Pinpoint Test O |
| Unable to pair Bluetooth device or a Bluetooth functionality is inoperative | GO to Pinpoint Test Q |
| A USB device is not recognized by the SYNC system or audio files on a USB device are not found using the SYNC system from one or both USB ports | GO to Pinpoint Test P |
| The 911 Assist or Emergency Assistance Not Operational message displays | GO to Pinpoint Test R |
| SYNC AppLink is inoperative or does not operate correctly | GO to Pinpoint Test V |
| FordPass is inoperative or does not operate correctly | GO to Pinpoint Test T |
| Android Auto™ or Apple CarPlay™ is inoperative | GO to Pinpoint Test W |
| The vehicle Wi-Fi hotspot feature is inoperative, experiencing poor data speed or cannot stream any data | GO to Pinpoint Test U |
| Automatic system updates do not occur or are delayed |
REFER to: Module Configuration (418-01B Module Configuration - Vehicles With: Over-the-Air (OTA) Programming, Diagnosis and Testing). |
Symptom Chart: Navigation/Compass
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The compass is inoperative or does not operate correctly | GO to Pinpoint Test S |
| Navigation is inoperative or does not operate correctly | GO to Pinpoint Test S |
| Traffic announcement is inoperative (vehicles equipped with a DAB radio) | GO to Pinpoint Test B |
Pinpoint Tests
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PINPOINT TEST A: POOR AM (AMPLITUDE MODULATION)
- FM (FREQUENCY MODULATION)
RECEPTION
PINPOINT TEST A: POOR AM (AMPLITUDE MODULATION)
- FM (FREQUENCY MODULATION)
RECEPTION|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Coaxial Antenna Cable ACM Connections 
Possible Sources
Visual Inspection and Pre-checks
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Tool Kit (refer to the Rotunda catalog for the latest part number) or equivalent tool. |
||||||||||||
| A1 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING | ||||||||||||
Does the poor reception only occur with the engine running?
|
||||||||||||
| A2 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING AND THE REAR DEFROST FUNCTION DEACTIVATED | ||||||||||||
Does the poor reception occur with the rear window defrost function deactivated?
|
||||||||||||
| A3 CHECK THE GENERATOR | ||||||||||||
Is the reception OK?
|
||||||||||||
| A4 CHECK THE IGNITION CIRCUITS | ||||||||||||
Are the ignition components OK?
|
||||||||||||
| A5 INSPECT THE ANTENNA ON-GLASS GRID | ||||||||||||
Is the connection to the antenna amplifier OK and the on-glass antenna grid free from damage?
|
||||||||||||
| A6 CHECK FOR VOLTAGE TO THE AUDIO UNIT ANTENNA AMPLIFIER | ||||||||||||
Is the voltage greater than 12 volts?
|
||||||||||||
| A7 CHECK THE AUDIO UNIT ANTENNA VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND | ||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||
| A8 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA VOLTAGE SUPPLY CIRCUIT FOR AN OPEN | ||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||
| A9 CHECK THE ANTENNA CABLE FOR A SHORT TO GROUND | ||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||
| A10 CHECK THE ANTENNA CABLE FOR A SHORT TO VOLTAGE | ||||||||||||
Is any voltage present?
|
||||||||||||
| A11 CHECK THE ANTENNA CABLE FOR AN OPEN | ||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||
| A12 ISOLATE THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER | ||||||||||||
Is the reception OK?
|
||||||||||||
| A13 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
.jpg)
AM / FM 1 antenna cable core
PINPOINT TEST B: SATELLITE RADIO/SIRIUS™ STREAMING CONTENT/TRAFFIC ANNOUNCEMENT CONCERN|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). When a satellite radio subscription is active, the ESN of the satellite radio receiver built into the ACM associates with the VIN . Coaxial Antenna Cable ACM Connections
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Tool Kit (refer to the Rotunda catalog for the latest part number) or equivalent tool. |
||||||||||||||||||||||||
| B1 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87 | ||||||||||||||||||||||||
Is DTC U1A00:87 present?
|
||||||||||||||||||||||||
| B2 CHECK FOR PROMOTIONAL CHANNEL 1 | ||||||||||||||||||||||||
Does the satellite radio system receive channel 1 with normal sound quality?
|
||||||||||||||||||||||||
| B3 VERIFY AN ACTIVE SUBSCRIPTION | ||||||||||||||||||||||||
Does the display indicate the subscription has expired?
|
||||||||||||||||||||||||
| B4 CHECK THE VEHICLE SERVICE HISTORY FOR ACM (AUDIO FRONT CONTROL MODULE) REPLACEMENT | ||||||||||||||||||||||||
Does the vehicle service history indicate the ACM was recently replaced?
|
||||||||||||||||||||||||
| B5 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the VIN and the ESN on the SIRIUS customer file match the ESN and VIN retrieved from the vehicle?
|
||||||||||||||||||||||||
| B6 CHECK THE CONNECTIVITY SETTINGS USING THE TOUCHSCREEN DISPLAY UNIT | ||||||||||||||||||||||||
Are the Vehicle Connectivity and the SiriusXM with 360L settings enabled?
|
||||||||||||||||||||||||
| B7 CHECK FOR GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||
Are any GWM Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||
| B8 CHECK THE CELLULAR SIGNAL STRENGTH | ||||||||||||||||||||||||
Does the display indicate a good cellular strength signal of at least 2 bars?
|
||||||||||||||||||||||||
| B9 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the satellite radio system receive multiple channels with normal sound quality?
|
||||||||||||||||||||||||
| B10 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B11 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B12 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA SPLITTER CABLE | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B13 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | ||||||||||||||||||||||||
Is antenna base and mounting free of corrosion?
|
||||||||||||||||||||||||
| B14 VERIFY THE COMPASS OPERATES CORRECTLY | ||||||||||||||||||||||||
Does the compass operate correctly?
|
||||||||||||||||||||||||
| B15 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B16 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO GROUND | ||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B17 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||
| B18 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TOGETHER | ||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B19 CHECK THE SERIAL DATA CIRCUITS FOR AN OPEN | ||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||||
| B20 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||
| B21 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
GPS /satellite radio antenna cable core at the antenna
PINPOINT TEST C: NO SOUND FROM ALL SPEAKERS|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). A short to ground or voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||
| C1 VERIFY THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the ACM pass the network test?
|
||||||||||||||||||||||||||||||
| C2 VERIFY THE APIM (SYNC MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the APIM pass the network test?
|
||||||||||||||||||||||||||||||
| C3 VERIFY THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the DSP pass the network test?
|
||||||||||||||||||||||||||||||
| C4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C5 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C6 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any speaker-related Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C7 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR CORRECT VOLTAGE | ||||||||||||||||||||||||||||||
Is the voltage between 3.5 and 7 volts?
|
||||||||||||||||||||||||||||||
| C8 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||||||||||||||
| C9 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||||||||
| C10 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR AN OPEN | ||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||||||||||||||
| C11 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) CONFIGURATION | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C12 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) CONFIGURATION | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C13 CHECK THE FRONT AUTOMOBILE AUDIO BUS (A2B) CABLE | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C14 CHECK THE REAR AUTOMOBILE AUDIO BUS (A2B) CABLE | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C15 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||
| C16 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST D: POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and
Component Description (415-00 Information and Entertainment System -
General Information - Vehicles With: SYNC 4, Description and Operation). Possible Sources
Visual Inspection and Pre-checks
|
||||
| D1 ISOLATE THE ZONE | ||||
Does applying pressure to a trim panel reduce or eliminate the noise?
|
||||
| D2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL | ||||
Is the source of the noise located?
|
||||
| D3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION | ||||
Are any watermarks present on the speaker?
|
||||
| D4 ISOLATE THE SUSPECT SPEAKER TO VERIFY NOISE | ||||
Is the noise still present in the suspect speaker?
|
PINPOINT TEST E: THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Possible Sources
|
||||
| E1 CHECK THE SPEED COMPENSATED VOLUME SETTING | ||||
|
NOTE: Refer to the Owner Literature to access the speed compensated volume settings.
Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?
|
||||
| E2 CHECK FOR COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| E3 CARRY OUT PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE | ||||
Does the speed compensated volume feature operate?
|
||||
| E4 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||
Is the concern still present?
|
||||
| E5 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST F: ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE)
CONTROLLED 11 SPEAKER SYSTEM|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: For a concern with a tweeter speaker, the corresponding woofer speaker must be disconnected for correct test results. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
.jpg)
PINPOINT TEST G: THE SUBWOOFER SPEAKER IS INOPERATIVE|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
|
|||||||||||||
| G1 CHECK FOR VOLTAGE TO THE SUBWOOFER AMPLIFIER | |||||||||||||
Is the voltage greater than 11 volts?
|
|||||||||||||
| G2 CHECK THE SUBWOOFER AMPLIFIER VOLTAGE SUPPLY CIRCUIT FOR AN OPEN | |||||||||||||
Is the resistance less than 3 ohms?
|
|||||||||||||
| G3 CHECK THE SUBWOOFER AMPLIFIER GROUND CIRCUIT FOR AN OPEN | |||||||||||||
Is the voltage greater than 11 volts?
|
|||||||||||||
| G4 CHECK THE SUBWOOFER AMPLIFIER ENABLE CIRCUIT FOR CORRECT VOLTAGE | |||||||||||||
Is the voltage between 3.5 and 7 volts?
|
|||||||||||||
| G5 CHECK THE SUBWOOFER AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO GROUND | |||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||
| G6 CHECK THE SUBWOOFER AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO VOLTAGE | |||||||||||||
Is any voltage present?
|
|||||||||||||
| G7 CHECK THE SUBWOOFER AMPLIFIER ENABLE CIRCUIT FOR AN OPEN | |||||||||||||
Is the resistance less than 3 ohms?
|
|||||||||||||
| G8 CHECK THE SUBWOOFER AMPLIFIER AUDIO INPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||
| G9 CHECK THE SUBWOOFER AMPLIFIER AUDIO INPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||
Is any voltage present?
|
|||||||||||||
| G10 CHECK THE SUBWOOFER AMPLIFIER AUDIO INPUT CIRCUITS FOR A SHORT TOGETHER | |||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||
| G11 CHECK THE SUBWOOFER AMPLIFIER AUDIO INPUT CIRCUITS FOR AN OPEN | |||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||
| G12 CHECK THE AUDIO SIGNAL TO THE SUBWOOFER AMPLIFIER | |||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||
| G13 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION | |||||||||||||
Is the concern still present?
|
|||||||||||||
| G14 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||
Is the concern still present?
|
PINPOINT TEST H: ONE OR MORE SPEAKER IS INOPERATIVE - DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
CONTROLLED 13 SPEAKER SYSTEM|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: The rear door woofer and corresponding tweeter speaker share the same circuitry. If a concern exists with both speakers, retest the system with the rear door tweeter speaker disconnected to determine if the tweeter speaker is the cause of the concern. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NOTE: If a concern exists with both speakers in a rear door, both speakers must be disconnected for correct test results.
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H6 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST I: ONE OR MORE SPEAKER IS INOPERATIVE - DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
CONTROLLED 19 SPEAKER SYSTEM|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I6 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST J: THE AUDIO/SYNC SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIMB (FRONT CONTROLS INTERFACE MODULE B)
|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and
Component Description (415-00 Information and Entertainment System -
General Information - Vehicles With: SYNC 4, Description and Operation). Possible Sources
|
||||
| J1 VERIFY THE ACM (AUDIO FRONT CONTROL MODULE) , THE APIM (SYNC MODULE) AND THE FCIMB (FRONT CONTROLS INTERFACE MODULE B) PASS THE NETWORK TEST | ||||
Does the ACM , the APIM and the FCIMB pass the network test?
|
||||
| J2 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| J3 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| J4 CHECK FOR FCIMB (FRONT CONTROLS INTERFACE MODULE B) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| J5 CHECK FOR CORRECT FCIMB (FRONT CONTROLS INTERFACE MODULE B) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST K: ONE OR MORE RADIO/SYNC STEERING WHEEL CONTROL BUTTON IS INOPERATIVE|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||||||
| K1 CHECK FOR VOLTAGE TO THE STEERING WHEEL SWITCH | ||||||||||||||||||||||||||||||||||||||||
Are the voltages approximately 5 volts?
|
||||||||||||||||||||||||||||||||||||||||
| K2 CHECK THE STEERING WHEEL HARNESS | ||||||||||||||||||||||||||||||||||||||||
Are the voltages approximately 5 volts?
|
||||||||||||||||||||||||||||||||||||||||
| K3 CHECK THE CLOCKSPRING FOR AN OPEN | ||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||||||||||||||||||||
| K4 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION | ||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
Upper Clockspring C218B, pin 14 (component side)
.jpg)
Lower Clockspring C218G, pin 6 (component side)
PINPOINT TEST L: THE DISPLAY UNIT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
NOTE: The display unit calibrates after each ignition cycle. Touching the display during an ignition cycle may cause the touchscreen to be inoperative. Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and
Component Description (415-00 Information and Entertainment System -
General Information - Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool. |
||||||||||||||||||||||||
 COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||||||||||||||
|
To
complete the diagnosis, navigate to the FDRS Guided Routine tab and
carry out the procedure SYNC Touchscreen/Information and Entertainment
Display.
PINPOINT TEST M: SOUND FROM THE SYNC SYSTEM (MUSIC/AUDIBLE PROMPTS) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Possible Sources
|
|||||||||||||||||||||||||||||||
| M1 CHECK THE OPERATION OF THE SPEAKERS USING THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) MODE | |||||||||||||||||||||||||||||||
Do all of the speakers operate?
|
|||||||||||||||||||||||||||||||
| M2 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS) | |||||||||||||||||||||||||||||||
Do the Parameter Identifications (PIDs) correspond correctly?
|
|||||||||||||||||||||||||||||||
| M3 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| M4 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||
| M5 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| M6 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| M7 CHECK FOR AN AC (ALTERNATING CURRENT) VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE) OUTPUT CIRCUITS | |||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||
| M8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| M9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST N: VOICE COMMANDS ARE INOPERATIVE OR OUTGOING AUDIO IS NOT TRANSMITTED DURING A PHONE CALL|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
PINPOINT TEST O: THE SYNC SYSTEM DOES NOT RESPOND TO THE WAKE WORD|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Possible Sources
NOTE: The Wake Word used by the vehicle owner needs to be provided in advance of this test. |
||||
| O1 CHECK THE OPERATION OF THE STEERING WHEEL VOICE BUTTON | ||||
Does the SYNC system acknowledge the voice button press?
|
||||
| O2 CHECK THE OPERATION OF THE MICROPHONE | ||||
Does the radio change to FM?
|
||||
| O3 CHECK THE WAKE WORD SETTINGS | ||||
Is the Listen for Wake Word setting enabled?
|
||||
| O4 CHECK THE PREFERRED WAKE WORD | ||||
Does the Preferred Wake Word match the wake word provided the vehicle owner?
|
PINPOINT TEST P: A USB (UNIVERSAL SERIAL BUS)
INPUT CONCERN|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
PINPOINT TEST Q: UNABLE TO PAIR BLUETOOTH DEVICE OR A BLUETOOTH FUNCTIONALITY IS INOPERATIVE|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Possible Sources
|
| COMPLETE THE FDRS GUIDED ROUTINE |
|
PINPOINT TEST R: THE 911 ASSIST OR EMERGENCY ASSISTANCE NOT OPERATIONAL MESSAGE DISPLAYS|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). If a fault message appears indicating the 911 Assist or emergency assistance is not operational, the concern may be caused due to modules not communicating or incorrect APIM programming procedures. Possible Sources
|
||||
| R1 VERIFY THE 911 ASSIST OR EMERGENCY ASSISTANCE FEATURE IS ENABLED | ||||
Is the 911 Assist or emergency assistance setting enabled?
|
||||
| R2 CHECK FOR CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS) | ||||
Are any Continuous Memory Diagnostic Trouble Codes (CMDTCs) present?
|
||||
| R3 CHECK THE VEHICLE SERVICE HISTORY | ||||
Is any recent service action noted with the RCM or the APIM noted?
|
||||
| R4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST S: THE COMPASS/NAVIGATION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Coaxial Antenna Cable ACM Connections
Coaxial Cable APIM Connections 
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Tool Kit (refer to the Rotunda catalog for the latest part number) or equivalent tool. |
||||||||||||||||||||||||||||||
| S1 CHECK FOR ABS (ANTI-LOCK BRAKE SYSTEM) MODULE NETWORK COMMUNICATION | ||||||||||||||||||||||||||||||
Is DTC U0121:00 present?
|
||||||||||||||||||||||||||||||
| S2 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION | ||||||||||||||||||||||||||||||
Are 3 or more satellites displayed for "Number of Satellites" and is "3D fix obtained" displayed for "fix Mode"?
|
||||||||||||||||||||||||||||||
| S3 CHECK COMPASS FOR CORRECT OPERATION | ||||||||||||||||||||||||||||||
Does the compass operate correctly?
|
||||||||||||||||||||||||||||||
| S4 CHECK FOR CORRECT APIM (SYNC MODULE) OUTPUT VOLTAGE AT THE GPS (GLOBAL POSITIONING SYSTEM) CABLE CONNECTION | ||||||||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||||||||
| S5 CHECK FOR PROMOTIONAL CHANNEL 1 | ||||||||||||||||||||||||||||||
Does the satellite radio system receive channel 1 with normal sound quality?
|
||||||||||||||||||||||||||||||
| S6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | ||||||||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||||||||
| S7 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||||||||
| S8 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA SPLITTER CABLE | ||||||||||||||||||||||||||||||
Does the compass operate correctly?
|
||||||||||||||||||||||||||||||
| S9 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | ||||||||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||||||||
| S10 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | ||||||||||||||||||||||||||||||
Is audio unit base and mounting free of corrosion?
|
||||||||||||||||||||||||||||||
| S11 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||||||||
Does the compass operate correctly?
|
||||||||||||||||||||||||||||||
| S12 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||
| S13 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
GPS /satellite radio antenna cable core at the antenna
PINPOINT TEST T: THE FORDPASS FEATURE IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Coaxial Antenna Cable TCU Connections 
DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Tool Kit (refer to the Rotunda catalog for the latest part number) or equivalent tool. NOTE: This pinpoint test presumes the Diagnostic Pre-Checks have been completed. |
||||||||||||||||||
| T1 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||
Does the TCU pass the network test?
|
||||||||||||||||||
| T2 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) DIAGNOSTIC TROUBLE CODES | ||||||||||||||||||
Is any DTC present?
|
||||||||||||||||||
| T3 VERIFY THE ONBOARD SERIAL NUMBER | ||||||||||||||||||
Is the onboard Modem Serial Number (ESN) present?
|
||||||||||||||||||
| T4 RESET THE TCU (TELEMATIC CONTROL UNIT MODULE) AND RECHECK FOR THE ONBOARD SERIAL NUMBER | ||||||||||||||||||
Is the onboard Modem Serial Number (ESN) present?
|
||||||||||||||||||
| T5 CHECK FOR CORRECT SYSTEM OPERATION | ||||||||||||||||||
Is concern is still present?
|
||||||||||||||||||
| T6 CHECK FOR UPDATED SOFTWARE | ||||||||||||||||||
Is concern is still present?
|
||||||||||||||||||
| T7 CHECK THE TCU (TELEMATIC CONTROL UNIT MODULE) CELL PHONE SIGNAL STRENGTH STATUS | ||||||||||||||||||
Is the cellular signal between -85 dBm to -95 dBm?
|
||||||||||||||||||
| T8 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) AUTHORIZATION STATUS | ||||||||||||||||||
Is "Wait for Auth" or "Authorized" displayed?
|
||||||||||||||||||
| T9 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS IN FACTORY MODE | ||||||||||||||||||
Is "Factory Mode" displayed?
|
||||||||||||||||||
| T10 RECHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS IN FACTORY MODE | ||||||||||||||||||
Is "Factory Mode" still displayed?
|
||||||||||||||||||
| T11 RESET THE VEHICLE CONNECTIVITY SETTINGS | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| T12 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS UN-PROVISIONED | ||||||||||||||||||
Is "Un-Provisioned" displayed?
|
||||||||||||||||||
| T13 CHECK FOR CORRECT VEHICLE OPERATION | ||||||||||||||||||
Does the base function in question operate when tested on the vehicle?
|
||||||||||||||||||
| T14 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS AUTHORIZED | ||||||||||||||||||
Is "Authorized" displayed?
|
||||||||||||||||||
| T15 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS WAITING FOR AUTHORIZATION | ||||||||||||||||||
Is "Waiting for Auth" displayed?
|
||||||||||||||||||
| T16 ADD THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THEN RECHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS AUTHORIZED | ||||||||||||||||||
Is "Authorized" displayed?
|
||||||||||||||||||
| T17 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||
Are any lost communication Diagnostic Trouble Codes (DTCs) set in any audio system module?
|
||||||||||||||||||
| T18 CARRY OUT A SYNC SYSTEM MASTER RESET | ||||||||||||||||||
|
NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, deletes any Bluetooth devices paired with the SYNC system, removes any Wi-Fi network connections (cancelling any system update download or installation in progress), erases the saved destinations (home, favorites, and previous), and deletes any devices paired with the FordPass mobile application.
Is the concern still present?
|
||||||||||||||||||
| T19 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OUTPUT VOLTAGE TO THE PRIMARY CELLULAR ANTENNA CABLE | ||||||||||||||||||
Does the voltage cycle from 0 to approximately 2.8 volts at regular intervals?
|
||||||||||||||||||
| T20 CHECK FOR VOLTAGE TO THE PRIMARY CELLULAR ANTENNA | ||||||||||||||||||
Does the voltage cycle from 0 to approximately 2.8 volts at regular intervals?
|
||||||||||||||||||
| T21 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
Primary cellular antenna cable core at the primary cellular cable splitter/combiner, pin 1
PINPOINT TEST U: THE VEHICLE WI-FI HOTSPOT FEATURE IS INOPERATIVE, EXPERIENCING POOR DATA SPEED OR CANNOT STREAM ANY DATA|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). Coaxial Antenna Cable TCU Connections
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Tool Kit (refer to the Rotunda catalog for the latest part number) or equivalent tool. |
||||||||||||||||||
| U1 CHECK FOR CORRECT FORDPASS OPERATION | ||||||||||||||||||
Does the FordPass feature operate?
|
||||||||||||||||||
| U2 COMPARE THE WI-FI SPEED TO A SECOND DEVICE | ||||||||||||||||||
Is the data speed of the vehicle 50% or less than the second device?
|
||||||||||||||||||
| U3 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) OUTPUT VOLTAGE TO THE SECONDARY CELLULAR ANTENNA CABLE | ||||||||||||||||||
Does the voltage cycle from 0 to approximately 2.8 volts at regular intervals?
|
||||||||||||||||||
| U4 CHECK FOR VOLTAGE TO THE SECONDARY CELLULAR ANTENNA | ||||||||||||||||||
Does the voltage cycle from 0 to approximately 1.8 volts at regular intervals?
|
||||||||||||||||||
| U5 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
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Secondary cellular antenna cable core at the secondary cellular antenna
PINPOINT TEST V: SYNC APPLINK CONCERN|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation).
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST W: ANDROID AUTO™ OR APPLE CARPLAY™ CONCERN|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation).
Possible Sources
|
| COMPLETE THE FDRS GUIDED ROUTINE |
|
PINPOINT TEST X:
ANC (ACTIVE NOISE CONTROL)
-RELATED DTC (DIAGNOSTIC TROUBLE CODE)
CONCERN|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information -
Vehicles With: SYNC 4, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
NOTE: The ANC system is not compatible with aftermarket audio system components and architectures not approved by Ford. |
|||||||||||||||||||||||||||||||
| X1 INSPECT THE ANC (ACTIVE NOISE CONTROL) MICROPHONES | |||||||||||||||||||||||||||||||
Are the ANC microphones installed correctly?
|
|||||||||||||||||||||||||||||||
| X2 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are any ACM speaker-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||
| X3 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are any DSP speaker-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||
| X4 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| X5 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||
| X6 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| X7 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| X8 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST Y: U0100:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DACMC (DIGITAL AUDIO CONTROL MODULE C)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM and the TCU communicate with the PCM over the CAN . If messages are missing or not received from the PCM module, features such as the speed compensated volume can be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| Y1 VERIFY THE CONCERN | |||||||||||||||
Is an observable symptom present?
|
|||||||||||||||
| Y2 CHECK THE NETWORK COMMUNICATION | |||||||||||||||
Does the PCM pass the network test?
|
|||||||||||||||
| Y3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||
| Y4 CHECK FOR PCM (POWERTRAIN CONTROL MODULE) TROUBLE CODES (DTCS) | |||||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||
| Y5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 | |||||||||||||||
Is DTC U0100:00 still present?
|
|||||||||||||||
| Y6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||||||||
| Y7 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
PINPOINT TEST Z: U0140:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DACMC (DIGITAL AUDIO CONTROL MODULE C)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, FCIMB (FRONT CONTROLS INTERFACE MODULE B)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM , the DACMC , the DSP , FCIMB and the TCU communicate with the BCM over the CAN . If messages are missing or not received from the BCM , the display screen brightness may not operate not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| Z1 VERIFY THE CONCERN | ||||||||||||||||||
Is an observable symptom present?
|
||||||||||||||||||
| Z2 CHECK THE NETWORK COMMUNICATION | ||||||||||||||||||
Does the BCM pass the network test?
|
||||||||||||||||||
| Z3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||
| Z4 CHECK FOR NON-NETWORK BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||
| Z5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 | ||||||||||||||||||
Is DTC U0140:00 still present?
|
||||||||||||||||||
| Z6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||||||||
| Z7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AA: U0146 (TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The TCU communicates with the GWM over the CAN . If messages are missing or not received from the GWM , FordPass features and over the air updates may be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AA1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AA2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the GWM pass the network test?
|
||||||
| AA3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AA4 CHECK FOR GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any GWM Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AA5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0146:09 | ||||||
Is DTC U0146:09 still present?
|
||||||
| AA6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AA7 CHECK FOR CORRECT GWM (GATEWAY MODULE A) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AB: U0151:00 (FCIMB (FRONT CONTROLS INTERFACE MODULE B)
)|
Normal Operation and Fault Conditions The FCIMB communicates with the RCM over the CAN . If messages are missing or not received from the RCM , features such as the 911 Assist or Emergency Assist or the passenger airbag disable indicator may be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AB1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AB2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the RCM pass the network test?
|
||||||
| AB3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AB4 CHECK FOR NON-NETWORK RCM (RESTRAINTS CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AB5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00 | ||||||
Is DTC U0151:00 still present?
|
||||||
| AB6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AB7 CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AC: U0155:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The ACM and the DSP communicate with the IPC over the CAN . If messages are missing or not received from the IPC , features such as the display illumination or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AC1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| AC2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the IPC pass the network test?
|
|||||||||
| AC3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AC4 CHECK FOR NON-NETWORK IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AC5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 | |||||||||
Is DTC U0155:00 still present?
|
|||||||||
| AC6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| AC7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AD: U0184:00 (DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The DSP communicates with the ACM over the CAN . If messages are missing or not received from the ACM , the display unit may be blank. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AD1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AD2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the ACM pass the network test?
|
||||||
| AD3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AD4 CHECK FOR NON-NETWORK ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AD5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00 | ||||||
Is DTC U0184:00 still present?
|
||||||
| AD6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AD7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AE: U0237:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The ACM and the DSP communicates with the DACMC over the CAN . If messages are missing or not received from the DACMC , features such as the ANC may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AE1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| AE2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the DACMC pass the network test?
|
|||||||||
| AE3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AE4 CHECK FOR NON-NETWORK DACMC (DIGITAL AUDIO CONTROL MODULE C) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AE5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0237:00 | |||||||||
Is DTC U0237:00 still present?
|
|||||||||
| AE6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| AE7 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AF: U0238:00 (ACM (AUDIO FRONT CONTROL MODULE)
)|
Normal Operation and Fault Conditions The ACM communicates with the audio DSP module over the CAN . If messages are missing or not received from the DSP , features such as the emergency assistance feature may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AF1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AF2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the DSP pass the network test?
|
||||||
| AF3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AF4 CHECK FOR NON-NETWORK DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AF5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00 | ||||||
Is DTC U0238:00 still present?
|
||||||
| AF6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AF7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AG: U0253:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, FCIMB (FRONT CONTROLS INTERFACE MODULE B)
)|
Normal Operation and Fault Conditions The ACM , the DSP and the FCIMB communicate with the APIM over the CAN . If messages are missing or not received from the APIM , the display is blank. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AG1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| AG2 CHECK THE NETWORK COMMUNICATION | ||||||||||||
Does the APIM pass the network test?
|
||||||||||||
| AG3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AG4 CHECK FOR NON-NETWORK APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AG5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 | ||||||||||||
Is DTC U0253:00 still present?
|
||||||||||||
| AG6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| AG7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AH: U0256:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The ACM and the DSP communicate with the FCIMB over the CAN . If messages are missing or not received from the FCIMB , button presses on the FCIMB may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AH1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| AH2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the FCIMB pass the network test?
|
|||||||||
| AH3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AH4 CHECK FOR NON-NETWORK FCIMB (FRONT CONTROLS INTERFACE MODULE B) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AH5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00 | |||||||||
Is DTC U0256:00 still present?
|
|||||||||
| AH6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| AH7 CHECK FOR CORRECT FCIMB (FRONT CONTROLS INTERFACE MODULE B) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AI: U3003:16 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DACMC (DIGITAL AUDIO CONTROL MODULE C)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, FCIMB (FRONT CONTROLS INTERFACE MODULE B)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it falls below a threshold. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI1 RECHECK FOR LOW VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||||||||||||||||||
Is DTC U3003:16 still present?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI2 CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||||||||||||||||||
Are any voltage-related Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE | ||||||||||||||||||||||||||||||||||||||||||||||
Is the battery OK and fully charged?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI4 COMPARE THE SUSPECT MODULE VOLTAGE SUPPLY PID (PARAMETER IDENTIFICATION) TO THE BATTERY VOLTAGE | ||||||||||||||||||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI5 CHECK THE MODULE VOLTAGE SUPPLY CIRCUIT FOR HIGH RESISTANCE | ||||||||||||||||||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI6 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR HIGH RESISTANCE | ||||||||||||||||||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI9 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI10 CHECK FOR CORRECT FCIMB (FRONT CONTROLS INTERFACE MODULE B) OPERATION | ||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||||||||||||||||||
| AI11 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AJ: U3003:17 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DACMC (DIGITAL AUDIO CONTROL MODULE C)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, FCIMB (FRONT CONTROLS INTERFACE MODULE B)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it rises above a threshold. DTC Fault Trigger Conditions
Possible Sources
NOTE: DTC U3003:17 may be stored in the module memory due to past battery charging or vehicle jump starting events. |
|||||||||||||||||||||
| AJ1 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES | |||||||||||||||||||||
Are any charging or over-voltage related voltage Diagnostic Trouble Codes (DTCs) present in multiple modules?
|
|||||||||||||||||||||
| AJ2 CHECK THE BATTERY VOLTAGE WITH THE ENGINE RUNNING | |||||||||||||||||||||
Does the battery voltage rise to 15.5 volts or higher?
|
|||||||||||||||||||||
| AJ3 RECHECK FOR THE HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) | |||||||||||||||||||||
Is DTC U3003:17 still present?
|
|||||||||||||||||||||
| AJ4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| AJ5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| AJ6 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| AJ7 CHECK FOR CORRECT FCIMB (FRONT CONTROLS INTERFACE MODULE B) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| AJ8 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AK: BUS OFF (TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Refer to Wiring Diagrams Cell 14 for schematic and connector information. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AK1 DIAGNOSE THE INTERMITTENT FAULT | ||||||
|
NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC .
Is the DTC still present?
|
PINPOINT TEST AL: INVALID DATA RECEIVED|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| AL1 CHECK FOR DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE MODULE SENDING INVALID DATA | ||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present from the module sending the invalid data?
|
PINPOINT TEST AM: MODULE CONFIGURATION FAULT|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AM1 CARRY OUT THE PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the original DTC still present?
|
PINPOINT TEST AN: INTERNAL MODULE FAILURE|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AN1 INSTALL A NEW SUSPECT MODULE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the original DTC still present?
|
PINPOINT TEST AO:
TCU (TELEMATIC CONTROL UNIT MODULE)
DTC (DIAGNOSTIC TROUBLE CODE)
U3000:04|
DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AO1 CLEAR THE DTC (DIAGNOSTIC TROUBLE CODE) AND RECHECK THE SYSTEM | ||||||
Is the DTC still present?
|
||||||
| AO2 PROGRAM THE TCU (TELEMATIC CONTROL UNIT MODULE) | ||||||
Is the concern still present?
|
PINPOINT TEST AP:
TCU (TELEMATIC CONTROL UNIT MODULE)
DTC (DIAGNOSTIC TROUBLE CODE)
U3000:57|
Normal Operation and Fault Conditions Carry out a Master Reset of the SYNC system using the touchscreen display interface. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST AQ:
APIM (SYNC MODULE)
LOST COMMUNICATION TO A MODULE|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
PINPOINT TEST AR:
APIM (SYNC MODULE)
INVALID DATA RECEIVED|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||
|
PINPOINT TEST AS:
APIM (SYNC MODULE)
CONFIGURATION|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||||||||||||||||||||||||||
|
PINPOINT TEST AT:
APIM (SYNC MODULE)
INTERNAL MODULE CONCERN|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||||||||
|
Information and Entertainment System - System Operation and Component Description. Description and Operation
System Operation
Audio System Overview
NOTE:
Refer to the Owner Literature for additional details of the audio system.
AM / FM Radio
The ACM
can be operated when the ignition is on or off...
Bezel Diagnostics. General Procedures
Check
NOTE:
If there is a concern with one of the following components
and Bezel Diagnostics cannot be accessed, obtain the module part number
by referencing the label attached to the module...
Other information:
Lincoln Nautilus 2018-2024 Service Manual: Rear View Mirrors. Diagnosis and Testing
DTC Chart: DDM Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). DTC Description Action B1163:11 Left Mirror Heater Output: Circuit Short To Ground GO to Pinpoint Test D ..
Lincoln Nautilus 2018-2024 Owners Manual: Massage Seats
Massage Seat Limitations The engine must be running or the vehicle must be in accessory mode to activate the seats. Allow a few seconds for any selection to activate. When the seat backrest and cushion are both active, the massage alternates between zones. Adjusting the Massage Seat Settings Select the previous massage pattern or lumbar area. Decrease the massage or lumbar Intensity. ..
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Traction Control
How Does Traction Control Work
If your vehicle begins to slide, the system applies the brakes to individual wheels and, when needed, reduces power at the same time. If the wheels spin when accelerating on slippery or loose surfaces, the system reduces power in order to increase traction.
Switching Traction Control On and Off
WARNING: The stability and traction control light illuminates steadily if the system detects a failure. Make sure you did not manually disable the traction control system using the information display controls or the switch. If the stability control and traction control light is still illuminating steadily, have the system serviced by an authorized dealer immediately. Operating your vehicle with the traction co
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